ei777's Privacy Policy

Welcome to the ei777 platform. ei777 is an online casino and sports betting platform operated for players in Bangladesh. We place the highest priority on the privacy and protection of personal information of our users.

This Privacy Policy ("Policy") explains how ei777 collects, stores, uses, and in certain circumstances may share your personal information with third parties. This Policy applies to the ei777 website, mobile application, and all services we provide.

This Policy should be read together with the Terms & Conditions and Responsible Gaming policy. Both documents are an important part of your relationship with ei777.

2.1 Information You Provide Directly

When you create an account on ei777 or use our services, we may collect the following information:

• Full name, date of birth, and gender
• Contact details: email address, mobile number
• Identity verification documents (national ID card, passport, etc.)
• Financial information: bKash, Nagad, Rocket account numbers and bank account details
• Account password (always stored in encrypted form)
• Transaction history and gaming activity data
• Customer support communication records

2.2 Automatically Collected Information

When you use ei777, our system automatically collects certain technical data:

• IP address and geographic location (at country and region level)
• Device type, operating system, and browser version
• Login time, session duration, and page visit history
• Referral source (how you arrived at the site)
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, ei777 may sometimes collect additional information through third-party service providers. Such data collection is always conducted on a lawful basis and used only for specific purposes.

ei777 uses your information for the following legitimate purposes:

• Account Management: Creating, verifying, and securely managing your account and confirming your identity.
• Transaction Processing: Processing deposit and withdrawal requests, and ensuring secure financial transactions via bKash, Nagad, Rocket, and bank transfer.
• Service Improvement: Improving our gaming platform, betting services, and user experience.
• Customer Support: Resolving your issues and providing effective assistance through 24/7 live chat and email.
• Promotional Communications: Keeping you informed about bonus offers, promotions, and important updates (if you have given your consent).
• Security & Fraud Prevention: Preventing account misuse, money laundering, and other illegal activities.
• Responsible Gaming: Analysing data to identify problematic gaming behaviour and ensure responsible gaming.
• Legal Compliance: Meeting applicable laws, regulations, and regulatory requirements.

ei777 does not sell your personal information to third parties. However, in certain circumstances we may share your information with the following parties:

4.1 Service Providers

Trusted third parties that assist in operating our services — such as payment processing companies, identity verification services, technology infrastructure providers, and customer support software vendors. All such parties are contractually bound to uphold our strict privacy standards.

4.2 Legal Obligations

When disclosure of information is required by law, court order, or a lawful request from a law enforcement authority, ei777 is obliged to comply. In such cases, we disclose only the information that is necessary and only to the extent required.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user data may be transferred. We will notify you in advance and in an appropriate manner should such a change occur.

5.1 What Are Cookies?

Cookies are small text files stored in your browser or on your device. ei777 uses cookies to improve your browsing experience and ensure the functionality of the site.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the site, such as maintaining your login session.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand patterns of site usage and improve our services.
• Security Cookies: Used for fraud detection and account protection.

5.3 Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some important features of ei777 from working correctly.

ei777 adopts industry-standard security measures to protect your personal information. Our technical and organisational safeguards include:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by high-grade encryption.
• Password Hashing: Your password is never stored in plain form; it is hashed using strong cryptographic algorithms.
• Access Controls: Only authorised personnel can access your information, and only for specific purposes.
• Regular Security Audits: Our systems undergo regular security reviews.
• Suspicious Activity Monitoring: If unusual activity is detected on an ei777 account, automated alerts are triggered.

ei777 retains your personal information for as long as it is necessary. Specifically:

• Active Account Data: Retained for as long as your account remains active.
• Closed Account Data: Retained for a specified period after account closure to meet legal and regulatory requirements.
• Transaction Records: Financial transaction data is retained in accordance with legal obligations.
• Customer Support Records: Support communication history is kept for a specified period for quality control and dispute resolution.

Once the defined retention period ends, data is securely deleted or anonymised in a way that no longer allows you to be identified.

As a user of ei777, you have the following rights regarding your personal information:

To exercise these rights, email us at [email protected] or contact us via live chat. We will respond to your request within a reasonable time.

9.1 Game Providers

ei777 uses software from various game providers on its platform, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. These providers process the technical data necessary to operate the games.

9.2 Payment Processors

To process transactions via bKash, Nagad, Rocket, and bank transfer services, our payment infrastructure works with the relevant service providers. Each payment method is subject to its own privacy policy.

9.3 External Links

The ei777 platform may sometimes contain links to third-party websites. ei777 is not responsible for the privacy practices of those external sites.

ei777's services are intended solely for persons aged 21 or over. We do not knowingly collect any personal information from minors.

Age verification is mandatory during account registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated data.

ei777 may update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users via email or an in-platform notification.
• For significant changes, confirm your consent before you continue using the service.

Continuing to use ei777 after an update means you agree to the revised policies. Therefore, it is recommended that you visit this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise your rights related to your information, please contact ei777 in the following ways:

Related Policies & Information

To learn about other important policies of ei777:

• Terms & Conditions — Complete terms of service use
• Responsible Gaming — Advice on building safe and healthy gaming habits
• FAQ — Answers to frequently asked questions
• About Us — Learn more about ei777